9 January, 2025 POR Luz Castillejo Flor

How to avoid losing business opportunities through AI automation

Objective: implement a solution to avoid failed sales opportunities due to unattended calls on weekends 

The company Real Estate, with more than 25 years of experience in the real estate industry, was facing a recurring problem that affected its ability to attract customers: the unanswered calls during weekends.

It is very common for many companies to miss the opportunity to acquire new customers or to neglect problems on weekends, because of keeping office hours from Monday to Friday.

In today's competitive business environment, every call counts. For many companies, especially those in dynamic sectors such as real estate, a missed call is not just a frustrated customer, but an opportunity that quickly vanishes. 

 

In today's competitive business environment, every call counts.

From Hike & Foxter, we have been working on finding a solution to this problem. Here are the consequences of not addressing this issue:

  • Loss of potential customers: Interested parties did not usually wait until Monday to receive a response, so they looked for alternatives with the competition.
  • Negative impact on brand image: The absence of an immediate response was perceived as a lack of professionalism and commitment.
  • Waste of resources in marketing campaigns: Lead generation campaigns were rendered ineffective if not addressed in a timely manner, reducing return on investment (ROI).

 Real Estate needed a solution that would guarantee constant, 24/7 attention, without the need to require additional staff to work weekends.

Strategies and Actions Implemented

From Hike & Foxter, we managed to integrate a customized solution for Real Estate that solved this problem; incorporating a programmed voice chat that offered a personalized response to the client based on what he/she demanded.

 

What did we do: we automated the responses with AI


To solve the problem of unattended calls on weekends, we integrated an automated voice chat system that was automatically activated when a call came in after hours. The AI was responsible for providing personalized responses to customer queries, based on real-time feedback from the user. Some of the main features of the solution were:

  • Availability 24/7: Thanks to the automation, Real Estate was able to offer continuous attention to its customers, even during weekends or after hours.
  • Personalized response: The AI not only answered common questions, but tailored responses based on specific customer queries (e.g., property availability, viewing times or financing information).
  • Resource optimization: By automating responses, Real Estate did not need to hire additional staff on weekends, resulting in significant savings in operational costs.

    Adaptation to Client Need

    The implementation was completely customized to the needs of Real Estate. From programming the system to integrating a specific response flow for the most frequent queries, we ensured that the user experience was fast, efficient and frictionless

    Results Obtained

    The results obtained by Real Estate after implementing the automation solution with AI were extraordinary:

      • Continuous service and improved customer satisfaction: Customers could now receive immediate responses at any time, which improved company perception and loyalty.
      • Reduction in lost opportunities: By being available 24 hours a day, Real Estate stopped losing potential customers who called after hours. Sales opportunities increased significantly

    • Improved operational efficiency: The company did not have to hire additional staff to cover weekends, which optimized resources and allowed the team to focus on higher-value tasks.
    • Competitive advantage: Adopting AI allowed Real Estate to stand out from the competition, which did not yet have automated solutions for after-hours customer service.

    In short: by automating responses with AI, we were able to transform a problem into a competitive advantage. What was once a challenge for the company, became an opportunity for growth and efficiency, boosting both its sales and its brand image.


    Contact Us: How to avoid losing business opportunities through automation with AI

    If your company also faces similar issues when it comes to managing business opportunities outside of office hours, Hike & Foxter can help. We specialize in digital analytics and CRM, let us help you  optimize your marketing investments. Tell us your problem: we will provide you with a customized solution.

    Are you ready to maximize your potential?


    Don't let a missed call be a wasted opportunity. Contact us today and find out how our customized solution can transform your business and take it to the next level.

    Contact us today and find out how our customized solution can transform your business and take it to the next level.

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