How to avoid losing business opportunities through AI automation

Objective: implement a solution to avoid failed sales opportunities due to unattended calls on weekends 

The company Real Estate, with more than 25 years of experience in the real estate industry, was facing a recurring problem that affected its ability to attract customers: the unanswered calls during weekends.

It is very common for many companies to miss the opportunity to acquire new customers or to neglect problems on weekends, because of keeping office hours from Monday to Friday.

In today's competitive business environment, every call counts. For many companies, especially those in dynamic sectors such as real estate, a missed call is not just a frustrated customer, but an opportunity that quickly vanishes. 

 

In today's competitive business environment, every call counts.

From Hike & Foxter, we have been working on finding a solution to this problem. Here are the consequences of not addressing this issue:

  • Loss of potential customers: Interested parties did not usually wait until Monday to receive a response, so they looked for alternatives with the competition.
  • Negative impact on brand image: The absence of an immediate response was perceived as a lack of professionalism and commitment.
  • Waste of resources in marketing campaigns: Lead generation campaigns were rendered ineffective if not addressed in a timely manner, reducing return on investment (ROI).

 Real Estate needed a solution that would guarantee constant, 24/7 attention, without the need to require additional staff to work weekends.

Strategies and Actions Implemented

From Hike & Foxter, we managed to integrate a customized solution for Real Estate that solved this problem; incorporating a programmed voice chat that offered a personalized response to the client based on what he/she demanded.

 

What did we do: we automated the responses with AI


To solve the problem of unattended calls on weekends, we integrated an automated voice chat system that was automatically activated when a call came in after hours. The AI was responsible for providing personalized responses to customer queries, based on real-time feedback from the user. Some of the main features of the solution were:

  • Availability 24/7: Thanks to the automation, Real Estate was able to offer continuous attention to its customers, even during weekends or after hours.
  • Personalized response: The AI not only answered common questions, but tailored responses based on specific customer queries (e.g., property availability, viewing times or financing information).
  • Resource optimization: By automating responses, Real Estate did not need to hire additional staff on weekends, resulting in significant savings in operational costs.

    Adaptation to Client Need

    The implementation was completely customized to the needs of Real Estate. From programming the system to integrating a specific response flow for the most frequent queries, we ensured that the user experience was fast, efficient and frictionless

    Results Obtained

    The results obtained by Real Estate after implementing the automation solution with AI were extraordinary:

      • Continuous service and improved customer satisfaction: Customers could now receive immediate responses at any time, which improved company perception and loyalty.
      • Reduction in lost opportunities: By being available 24 hours a day, Real Estate stopped losing potential customers who called after hours. Sales opportunities increased significantly

    • Improved operational efficiency: The company did not have to hire additional staff to cover weekends, which optimized resources and allowed the team to focus on higher-value tasks.
    • Competitive advantage: Adopting AI allowed Real Estate to stand out from the competition, which did not yet have automated solutions for after-hours customer service.

    In short: by automating responses with AI, we were able to transform a problem into a competitive advantage. What was once a challenge for the company, became an opportunity for growth and efficiency, boosting both its sales and its brand image.


    Contact Us: How to avoid losing business opportunities through automation with AI

    If your company also faces similar issues when it comes to managing business opportunities outside of office hours, Hike & Foxter can help. We specialize in digital analytics and CRM, let us help you  optimize your marketing investments. Tell us your problem: we will provide you with a customized solution.

    Are you ready to maximize your potential?


    Don't let a missed call be a wasted opportunity. Contact us today and find out how our customized solution can transform your business and take it to the next level.

    Contact us today and find out how our customized solution can transform your business and take it to the next level.

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The announcement of the definitive elimination of third-party cookies marks a turning point in the digital ecosystem. This is not just a technical adjustment in browsers: we are talking about a structural change in the way companies collect data, activate advertising campaigns, and manage customer relationships.

And although it may seem like a distant issue or one exclusive to large corporations, the reality is that it affects any business that uses digital advertising, email marketing, retargeting strategies, or affiliate programs.
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What are third-party cookies and why are they disappearing?

Third-party cookies: the foundation of digital marketing until now

A third-party cookie is a file placed on your browser by a provider other than the website you are visiting.
For example, if you visit a blog that uses Google or Facebook ads, those systems install cookies that track your behavior—even when you browse other sites.

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  • Show you ads based on your interests and behavior.

  • Measure the impact of their campaigns.

  • Build detailed profiles without requiring you to register or provide data.

In short: third-party cookies were the backbone of programmatic advertising and retargeting.

Why are they being eliminated?

The official reason is user privacy protection.
More and more users demand control over their personal data and how it’s used. Regulations like GDPR in Europe and CCPA in California have forced major players (Google, Apple, Mozilla) to move toward a more privacy-friendly model.

But there is another angle:
Google, owner of Chrome and a leader in digital advertising, is redefining the game to maintain market control and limit competition. By eliminating third-party cookies, Google ensures that only those who manage first-party data or operate within its platforms can effectively reach users.

The three major pillars changing after the elimination of cookies

1. Campaign measurement and attribution

Until now, measuring the impact of a multichannel campaign (ads, email, web visits) relied on attribution models based on cookies.
For example:

If a user saw an ad on Instagram, clicked on a Google ad, and then made a purchase on the website, cookies helped trace that path.

What happens without third-party cookies?

  • Conversions attributed to third parties will decrease.

  • The user journey will be harder to track.

  • “Last-click” or “multi-touch” measurement becomes less reliable.

How to adapt?

  • Prioritize first-party data measurement by connecting your CRM with analytics platforms.

  • Implement solutions like Google Enhanced Conversions or server-side tagging, which allow more accurate measurement without relying on cookies.

  • Explore proprietary attribution models, such as integrating sales or CRM systems with analytics tools.

2. Audience segmentation and activation

The end of retargeting as we knew it.
Without third-party cookies, platforms can no longer create audiences based on behavior across different websites. This directly affects:

  • Programmatic advertising.

  • Dynamic retargeting campaigns.

  • Affiliate campaigns based on cross-site tracking.

How to adapt?

  • Enhance your first-party data: encourage registration, subscriptions, and account creation.

  • Use activation tools like Customer Match (Google Ads) or Audiences (Meta), which let you upload your own data to reach those users on their platforms.

  • Work on lookalike strategies based on your own customer data, not third-party data.

  • Leverage contextual advertising by showing ads related to the content being consumed—without needing to know the user’s identity.

3. First-party data management and value

The direct consequence of this change is that first-party data becomes the most valuable asset of a digital company.
Without the ability to buy audiences based on cookies, you need to build your own database with real, interested users with whom you can maintain a direct relationship.

This means:

  • Developing acquisition strategies based on value: lead magnets, quality content, incentives for registration.

  • Creating automated, personalized communication flows from your CRM.

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  • Strengthen your lead generation strategies and improve your registration forms.

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  • Take care of the user experience to avoid intrusive practices like aggressive pop-ups or forced capture.

What alternatives does the market propose after the elimination of cookies?

  • FLoC and Privacy Sandbox (Google): Google proposes alternative systems based on cohorts, where users are grouped by interests without being individually identified. These proposals still generate debate over their effectiveness and privacy.

  • Data Clean Rooms: Secure environments where data from different parties (advertisers, platforms) can be matched without revealing user identities. Costly but necessary for major advertisers.

  • Contextual advertising: Making a comeback. Showing ads related to the content being visited, with no need to know who the user is.

  • Server-side models: Collecting and activating data from the server side is a technical alternative for measuring and segmenting without relying on traditional cookies.

What should companies do to adapt (and not just survive)?

  • Invest in a data strategy:
    Organize, structure, and connect your databases with your marketing tools.
    First-party data is a strategic asset—not just a list of emails.

  • Train your teams:
    Not just the marketing department. Sales, customer service, IT… everyone needs to understand the value of data and how it’s managed.

  • Strengthen customer trust:
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  • Commit to personalized omnichannel experiences:
    The CRM should be the center of a strategy where the user receives coherent impacts across all channels (web, email, app, social).

  • Prepare for new measurement methods:
    Invest in server-side solutions, predictive models, and tools that allow you to measure impact beyond cookies.

Conclusion: Threat or opportunity?

The end of third-party cookies is not the end of advertising or digital marketing.
It is the beginning of a new paradigm where companies that invest in:

  • Building their first-party data.

  • Truly integrating their systems.

  • Personalizing based on a deep understanding of the customer.

… will be the ones to take the biggest slice of the pie.

Because if one thing is clear, it’s that data remains important…
You just have to earn it now.

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