9 January, 2025 BY Luz Castillejo Flor

How to avoid losing business opportunities through AI automation

Objective: implement a solution to avoid failed sales opportunities due to unattended calls on weekends 

The company Real Estate, with more than 25 years of experience in the real estate sector, was facing a recurring problem that affected its ability to attract customers: unanswered calls on weekends.

It is very common for many companies to miss the opportunity to attract new customers or neglect issues on weekends because of running a Monday to Friday office schedule. 

In today's competitive business environment, every call counts. For many companies, especially those in dynamic industries such as real estate, a missed call is not just a frustrated customer, but a quickly vanishing opportunity. 

From Hike & Foxter, we have been working on finding a solution to this issue. Next, we will expose The consequences of not attending to this problem:

  • Loss of potential customers: Interested parties did not usually wait until Monday to receive an answer, so they looked for alternatives with the competition.
  • Negative impact on brand image: The absence of an immediate response was perceived as a lack of professionalism and commitment.
  • Waste of resources in marketing campaigns: Lead generation campaigns became ineffective if not addressed in a timely manner, reducing return on investment (ROI).
  •  Real Estate needed a solution that would guarantee constant attention, 24/7, without the need to require additional staff working on weekends.

 

Strategies and Actions Implemented

From Hike & Foxter, we managed to integrate a customized solution for Real Estate that solved this problem; incorporating a programmed voice chat that offered a personalized response to the client based on what he/she demanded.

What did we do: We automated the responses with A

To solve the problem of unattended calls on weekends, we integrated an automated voice chat system that was automatically triggered when a call came in after hours. The AI was responsible for providing personalized responses to customer queries, based on information provided by the user in real time. Some of the main features of the solution were:

    • Availability 24/7: Thanks to automation, Real Estate was able to offer continuous attention to its customers, even during weekends or after hours.
    • Personalized response: The AI not only answered common questions, but tailored responses based on specific customer inquiries (e.g., property availability, viewing times or financing information).
    • Resource optimization: By automating responses, Real Estate did not need to hire additional staff on weekends, resulting in significant operational cost savings. 

      Adapting to Customer Needs

      The implementation was completely customized to the needs of Real Estate. From system programming to the integration of a specific response flow.

      For the most frequent queries, we ensured that the user experience was fast, efficient and frictionless.

      Results Obtained

      The results obtained by Real Estate after implementing the automation solution with AI were extraordinary:

      • Continuous customer service and improved customer satisfaction: Customers could now receive immediate responses at any time, which improved company perception and loyalty.
      • Reduction in missed opportunities: By being available 24 hours a day, Real Estate stopped losing potential customers who called after hours. Sales opportunities increased significantly
      • Improved operational efficiency: The company did not have to hire additional staff to cover weekends, which optimized resources and allowed the team to focus on higher-value tasks.
      • Competitive advantage: The adoption of AI allowed Real Estate to stand out from the competition, which did not yet have automated solutions for after-hours customer service.

In summary: by automating responses with AI, we turned a challenge into a competitive advantage. What was once a hurdle for the company became an opportunity for growth and efficiency, boosting both sales and brand image.
 

Contact Us: How to Avoid Losing Business Opportunities Through AI Automation

If your company is facing similar issues with managing business opportunities outside of office hours, Hike & Foxter can assist you. We specialize in digital analytics and CRM, and we can help you optimize your marketing investments. Tell us your problem, and we will provide you with a personalized solution.

Are you ready to maximize your potential?

Don't let a missed call become a wasted opportunity. Contact us today and discover how our tailored solution can transform your business and elevate it to the next level.

 
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